Terms & Conditions

Effective date: October 15, 2026 · Last updated: October 30, 2026

1. Who we are and agreeing to these Terms

AskNationalCity.com (the "Platform") is operated by WINALL Media, LLC, a California limited liability company based in National City, California ("we," "us," "our"). The Platform is an advertiser-supported online business directory and AI-powered local search service for National City.

By using the Platform, creating a listing, or buying a paid plan, you agree to these Terms and to our Privacy Policy. If you act for a business, you agree for that business and confirm you are authorized to do so. If you do not agree, do not use the Platform.

2. Definitions

Term	Meaning
Visitor	Anyone who searches or browses the Platform.
Business Owner	A person who lists, claims or manages a business on the Platform, including anyone acting for them (such as an assistant).
Free Listing	A basic listing with business information and one main photo, free of charge with no time limit.
PRO+ Preview	14 days of PRO+ features at no charge, offered when a Business Owner first lists.
PRO+ Do-It-Yourself (DIY)	A paid annual plan where the Business Owner manages their own official business page and PRO+ features.
Full-Service Concierge	A paid annual plan where our team sets up and maintains the official business page for the Business Owner, with the owner's approval.
Your Content	Anything you or your representative submit: text, photos, video, logos, offers, hours and replies.

3. Who can list a business

To list a business you must be at least 18 and authorized to act for that business. The business must also meet one of these:

Its registered address is in National City ZIP code 91950 or 91951, or
It holds a current City of National City Business Tax Certificate. You must give the certificate number and upload a copy.

Full-Service Concierge is available only to businesses with a 91950 or 91951 address.

We do not list multi-level marketing or network marketing businesses. We may decline or remove any listing that does not meet these rules.

4. Accounts and sign-in

We sign you in with a one-time link sent to your email. There are no passwords. Keep access to that email account secure: anyone who can open your email can sign in to your listing.

Editing your listing is done on a desktop, laptop or similar large screen. Some first steps, like uploading one main photo, work on a phone.
You are responsible for everything done through your account, including by anyone you give access to.
Tell us right away at info@asknationalcity.com if you think someone has used your account without permission.
We never ask for your website or other account passwords. When we help with your website, we use delegated access only.

5. Free Listing and 14-day PRO+ Preview

Your Free Listing stays free with no time limit, whether or not you ever upgrade. No credit card is needed to list.

When you first list, you get a 14-day PRO+ Preview at no charge. The 14 days start the first time you sign in on a desktop, laptop or similar large screen.

If you do not buy PRO+ by the end of the preview, your listing automatically becomes a Free Listing:

It keeps your basic business information and one main photo.
Extra photos, video, special offers and other PRO+ features stop showing.
The Preferred Advertiser badge is removed.

Nothing is charged when the preview ends. By listing, you agree that we may keep your business as a Free Listing if you do not upgrade.

6. PRO+ plans, prices and renewals

Every paid plan is a one-time annual payment. There is no auto-renew. We never charge your card again unless you choose to pay for another year.

Plan	Pre-launch price	Price at public launch
PRO+ Do-It-Yourself	$249.95 per year	$349.95 per year
Full-Service Concierge	$349.95 per year	$449.95 per year

Rate lock. The yearly price you first pay is locked for you at each renewal. You have a 30-day grace period after your term ends to renew at your locked price. During the grace period your listing shows as a Free Listing, and your PRO+ features return as soon as you pay. Your new 12-month term starts on the day you pay. After the 30 days, the lock ends and the current price applies if you return.
Price changes. Prices for new customers may change at any time. A change never affects a term you have already paid for.
Renewal reminders. About 30 to 45 days before your term ends, we email you a reminder with a link to pay for another year. If you do not pay, your listing becomes a Free Listing when the term ends.
Taxes. Prices do not include any taxes that may apply.

7. Full-Service Concierge

Concierge is paid upfront. After we confirm your payment, we send your next steps by email and by mail. Our team then sets up and maintains your official business page during your paid year.

What we do for you:

Update your business name, address, phone and hours when you tell us they change.
Add and update photos, video and special offers.
Help create images and graphics for your listing.
Invite your customers to leave reviews, and draft replies for you to approve.
Work with you or your assistant.

What we need from you: accurate information, materials you have the right to use, and timely approval. Nothing we prepare goes live until you approve it. You remain responsible for the accuracy of your listing.

What we never do: write reviews, post reviews for you, or hide or remove honest reviews.

Changing plans. A Do-It-Yourself member can upgrade to Concierge at any time during a paid term by paying the $100 difference. At each renewal you can continue with Concierge or switch to Do-It-Yourself.

8. Payments and refunds

How to pay. Card through our payment processor, Stripe; Zelle to (619) 707-0467 (WINALL Media LLC); Venmo @RTPosadas; or cash or card in person with our team. We do not store your full card number. Your paid term starts on the day we confirm your payment.

Full-Service Concierge refund. If your Concierge setup is not completed within 120 days of your payment, you may request a full refund. We review each request case by case. We may decline a request when the delay came from missing information, materials or approvals on your side.

Do-It-Yourself refund. You can ask for a full refund within 7 days after you pay. Every new listing already includes a free 14-day PRO+ preview, so after those 7 days your payment is not refundable. Your PRO+ features stay on until your paid term ends. A $100 upgrade from Do-It-Yourself to Full-Service Concierge follows the Full-Service Concierge refund rule above.

Payments before public launch. Public launch is planned for early 2027. Your 12-month term starts on the day you pay, even if you pay before launch. If AskNationalCity.com has not opened to the public by March 31, 2027, anyone who paid before launch can ask for a full refund of that payment by April 30, 2027. Card refunds go back through Stripe. Zelle and Venmo payments are refunded by a matching transfer.

Disputes about a charge. Please contact us first at info@asknationalcity.com so we can fix it quickly.

9. Your Content and listing accuracy

You own Your Content. You give us a non-exclusive, royalty-free license to host, display, format and share it on the Platform, including in formats that search engines and AI tools can read, for as long as it is listed. After removal, copies may remain in backups or outside caches for a short time.

You promise that Your Content:

Is accurate and kept up to date.
Is yours, or you have permission to use it, including photos of people.
Does not break any law or anyone else's rights.
Meets any advertising rules for your profession, for example rules for health care, legal or insurance professionals.

Owner Confirmed. A listing shows "Owner Confirmed on [date]" only after the owner signs in and confirms it. A listing entered by our team does not count until then.

Unclaimed listings. Some listings may be built from public sources. They are labeled "Unclaimed listing. Managed by AskNationalCity.com from public sources. Not verified by this business."

Free correction and removal. Any business can ask us to correct or remove its listing at no cost. No account, payment or sales call is needed. We act on removal requests within 10 business days and keep the business on a do-not-relist list.

10. Reviews

Reviews on AskNationalCity.com are by invitation only. A reviewer confirms by email, and every review is checked by us before it appears. A star average shows once a business has at least 3 reviews.

How we moderate. We remove or hold reviews only for content violations, such as hate speech, threats, private information, spam or clearly false statements of fact. We never remove a review because the business disagrees with it.
Owner tools. Owners can see pending reviews, flag one for a content violation, and reply publicly. Owners can turn the whole reviews section on or off; they cannot delete single reviews.
Connections disclosed. A review from a family member, employee or friend of the business stays up with a visible label, for example "Reviewer is a family member of the owner."
Owners must not write or buy reviews, review their own business, offer anything in exchange for a positive review, or pressure reviewers to change or remove a review.
Health care and other licensed professionals must not reveal patient or client information in replies, including confirming that a reviewer is a patient or client.

11. How results are shown, and no guarantee of results

Search results are not for sale. When several businesses match a search, our answer engine orders them by distance from the searcher, then by how well each matches what was asked. Free and paid listings are ordered the same way. The engine does not name a single "best" business in a category.

What paid plans change. A paid plan changes what your listing shows, such as more photos, video, special offers and a richer official business page. It does not change where your listing appears in search results.

Paid placements are labeled. Some areas of the Platform, such as Featured Businesses, show Preferred Advertisers. Those listings carry a visible Preferred Advertiser badge.

No guarantee of advertising results. Results depend on how many people search, what they search for, and choices we do not control. So we do not guarantee:

Any increase in sales, revenue or customers.
Any number of searches, views or clicks on your official business page, photos, video, promotions or special offers.
Any increase in calls, bookings, website visits or foot traffic to your business.
Any position in search results (see above).
That outside search engines or AI tools such as ChatGPT, Gemini, Perplexity or Google will show, mention or cite your business.

What we do commit to. We make ongoing efforts to grow the number of residents and visitors who use AskNationalCity.com, through our own public marketing such as community outreach, printed materials and online promotion. We decide the type, amount and timing of that marketing. Buying a plan does not buy a specific campaign for your business.

12. Acceptable use

When using the Platform, you agree not to:

List a business you are not authorized to represent, or pretend to be someone else.
Post false, misleading or illegal offers or claims.
Post content that is hateful, threatening, sexually explicit, or that infringes someone's copyright, trademark or privacy.
Promote multi-level marketing, gambling, weapons, illegal drugs or other illegal goods or services.
Post political campaign ads or candidate material. Official City of National City business updates are the only government content we carry.
Copy, scrape or bulk-download the Platform's listings or data without our written permission.
Interfere with the Platform's security or operation, or try to get around a limit, block or suspension.
Send spam or unwanted messages to other users through the Platform.

13. Third-party services and reference information

Other companies' services. The Platform uses or links to services run by others, including Stripe for payments, Google Maps (loaded only when you click "Show map"), YouTube videos and businesses' own websites. Their own terms and privacy policies apply. We are not responsible for their content or how they work.

Reference information only. Some information on the Platform is for general reference and may be out of date:

Currency rates are daily reference rates from the European Central Bank. They are not offers to exchange money and should not be used for exchanges or money transfers.
Community facts about National City come from the public sources and years shown on each fact.
The tax tip is general information, not tax advice. Ask your tax professional how it applies to you.

Nothing on the Platform is legal, tax, financial or medical advice.

14. Disclaimers, limit of liability and indemnity

As is. We work to keep the Platform accurate and available, but we provide it "as is" and "as available." To the extent the law allows, we make no warranties beyond those written in these Terms. Business information comes largely from business owners and public sources; check details directly with a business before relying on them.

Limit of liability. To the extent the law allows, we are not liable for indirect, incidental or lost-profit damages. Our total liability for any claim is limited to the amount you paid us in the 12 months before the claim for the plan the claim is about, or $50 if you paid nothing. This limit does not cover fraud, willful injury or anything else the law does not allow us to limit. Some laws do not allow these limits, so they may not apply to you.

Indemnity. If a claim is brought against us because of Your Content, your business, or your breach of these Terms, you agree to cover our reasonable costs, including legal fees.

15. Suspension and ending your listing

You can leave at any time. Ask us to remove your listing at info@asknationalcity.com. Because there is no auto-renew, there is nothing to cancel; a paid plan simply ends at the end of its term. Leaving does not by itself entitle you to a refund; see Section 8.

We may suspend or remove a listing that breaks these Terms, contains false or harmful information, or puts visitors at risk. When we can, we will tell you why and give you a chance to fix the problem first. If we remove a paid listing without a breach on your part, we will refund the unused part of your term.

Inactive accounts. If a sign-up is never finished, we keep it for 60 days and send reminders. After that, we clear the saved business details but keep the account.

16. Changes to these Terms

These Terms take effect on October 15, 2026. We may update them from time to time. When we do, we will change the "Last updated" date at the top of this page. For important changes, we will also email Business Owners at least 14 days before the change takes effect.

Changes never alter the price or features of a term you have already paid for. If you keep using the Platform after a change takes effect, the updated Terms apply.

17. Governing law and disputes

California law governs these Terms.

Talk to us first. If you have a problem, email info@asknationalcity.com and give us 30 days to try to resolve it before taking other action.

Binding arbitration. If a dispute is still not resolved 30 days after you contact us, you and we agree to settle it through final, binding arbitration, one person at a time, instead of in court. This covers disputes about these Terms, your listing, payments and the Platform.

Who runs it. The American Arbitration Association (AAA). Its Consumer Arbitration Rules apply to Visitors, and its Commercial Arbitration Rules apply to Business Owners. One arbitrator decides. The Federal Arbitration Act governs this section.
Where. By video or phone, or in person in San Diego County, California.
Fees. The AAA rules set the fees. For Visitors, the AAA consumer fee schedule applies, which has us pay most of the fees, and we pay them on time as California law requires.
Individual claims only. Class, group and representative actions or arbitrations are not allowed.
Exceptions. Either side may bring an individual claim in small claims court instead. Either side may go to court to stop infringement or misuse of intellectual property. Nothing here waives a right to ask for public injunctive relief where the law does not allow that right to be waived. That request goes to court after the individual claims are arbitrated.
Opting out. You can opt out of arbitration within 30 days after you first agree to these Terms. Email info@asknationalcity.com with your name, your business name (if any) and the words "Arbitration opt-out." If you opt out, disputes go to the state or federal courts in San Diego County, California.
If part of this fails. If the ban on class or representative claims is found unenforceable for a claim, that claim goes to court, not arbitration. If any other part of this section is unenforceable, the rest still applies.

18. Contact us

WINALL Media, LLC, operator of AskNationalCity.com

Email: info@asknationalcity.com
Phone and text: (619) 707-0467
Mail: P.O. Box 144, San Diego, CA 92139